Return & Refund Policy | سياسة الإرجاع والاسترداد

Return Window | فترة الإرجاع

You may return any unopened and unused product within 14 days of delivery for a full refund.

يمكنك إرجاع أي منتج غير مفتوح وغير مستخدم خلال 14 يومًا من التوصيل لاسترداد كامل المبلغ.

Return Conditions | شروط الإرجاع

  • Products must be in their original, unopened packaging
  • Products must not be used, damaged, or altered
  • Proof of purchase (order confirmation or receipt) is required
  • Return shipping is the responsibility of the customer

How to Request a Return | كيفية طلب الإرجاع

  1. Contact us through our Contact Page within 14 days of receiving your order
  2. Provide your order number and reason for return
  3. Once approved, you will receive return instructions via email
  4. Ship the product back in its original packaging

Refund Process | عملية الاسترداد

Once we receive and inspect the returned product, your refund will be processed within 5-7 business days. The refund will be issued to your original payment method.

بمجرد استلامنا وفحص المنتج المرتجع، ستتم معالجة استردادك خلال 5-7 أيام عمل.

Damaged or Defective Products | المنتجات التالفة أو المعيبة

If you receive a damaged or defective product, please contact us immediately. We will arrange a free replacement or full refund at no additional cost to you.

إذا استلمت منتجًا تالفًا أو معيبًا، يرجى التواصل معنا فورًا. سنقوم بترتيب استبدال مجاني أو استرداد كامل.

Non-Returnable Items | المنتجات غير القابلة للإرجاع

  • Opened or used skincare products (for hygiene reasons)
  • Products returned after the 14-day return window
  • Products without proof of purchase

Contact Us | تواصل معنا

For return or refund inquiries, please reach out via our Contact Page.